Get in Touch With Us
This page tells you how to reach the editorial team at Best Casino Sites, what we can realistically help with, and — just as important — which questions are better taken straight to a casino operator, a state regulator or a support organization. We publish research-based reviews of US online casinos, with a particular focus on free spins no deposit offers and the wagering terms attached to them. We do not run a casino, hold player funds or process withdrawals.
Email the editorial team
Email is the only channel we operate. Write to [email protected] and tell us, in the first line, what your message is about — a correction, a question about bonus terms, a partnership enquiry, or something else. That one line decides how quickly it reaches the right person.
Useful things to include: the casino you are asking about, the exact offer wording you saw, the date you saw it, and the state you were in at the time. Bonus terms change often and vary by state, so a screenshot or a copy-paste of the terms page is worth more than a paraphrase. Please do not send account numbers, card details, passwords or copies of ID documents. We never need them, and we will delete anything of that kind on sight.
Response times, honestly stated
We aim to reply within two business days. Corrections that affect published bonus figures or state availability are prioritized, because those are the details readers act on. Partnership emails usually take longer. There is no phone line and no live chat — if you find one claiming to be us, it is not.
How we are funded, and what that changes
Some links on this site are commercial. If you open an account through one of them, we may earn a commission from the operator. That arrangement does not buy a position in our rankings, does not soften a review, and does not stop us publishing a limitation. Ratings are editorial judgments made by our team, not customer-review scores, and not figures supplied by the casinos. If you think a commercial relationship has coloured something we published, say so in your email and point to the sentence — we would rather hear it from you than not.
What you can ask us about
- Corrections — a bonus percentage, free spins count, wagering multiple, expiry window or cashout cap that no longer matches what the operator shows.
- State availability — whether we have checked an operator against a particular state's rules, and what our note on that page means.
- Terminology — wagering requirements, maximum bonus bets, RTP, slot volatility, random number generators, KYC and identity verification, source-of-funds checks. We are happy to explain any of it in plain terms.
- Coverage requests — an operator, a payment method or a topic you want reviewed.
- Partnership and press — introduce the company, name the person writing, and outline the proposal.
What we cannot do for you
- Open, close, unlock or verify a casino account.
- Release a pending withdrawal, reverse a rejected bonus or overturn a confiscated balance.
- Act on your behalf in a dispute with an operator, or contact one for you.
- Tell you whether real money online casinos are legal for you personally — that depends on your state and your circumstances.
- Predict an outcome. No one can, and anyone who says otherwise is selling something.
Where to take a casino complaint instead
Complaints have to start with the operator, and there is a sequence that works better than firing off emails in all directions:
- Raise it in writing with the casino's own support team and ask for a ticket or reference number.
- If the reply does not resolve it, ask for the complaint to be escalated to a manager or the operator's formal complaints procedure, and ask for the expected timeframe in writing.
- If it is still unresolved, take it to the gaming regulator in the state that licenses the operator. State regulators handle player disputes for casinos they license; a regulator in another state cannot act on your behalf.
- Keep everything — timestamps, chat transcripts, the terms as they appeared when you accepted the bonus. Most disputes over free spins turn on wagering requirements, maximum bonus bets or cashout limits that were in the terms all along.
Once your complaint has run its course, we would still like to hear how it went. We cannot arbitrate, but patterns across reader reports feed into what we flag in reviews.
If gambling has stopped being fun
If you or someone close to you is struggling, please put that in the subject line and we will respond with support information rather than casino content. Free, confidential help is available in the US through the National Council on Problem Gambling helpline, 1-800-522-4700, which operates by phone and text. Licensed operators are also required to offer tools directly in your account: deposit and loss limits, session reminders, cooling-off periods and self-exclusion. Several states run their own self-exclusion registers that cover every operator licensed there. Gambling blocking software on your phone and computer is another layer some readers find useful. Nothing on this site should be read as a way to make money or fix a financial problem.
The offers you are probably writing to us about
Most reader mail concerns welcome offers and the free spins attached to them, so here is how the headline deals across our current list compare on the points that generate questions. The figures are the operators' advertised terms as we recorded them on Sep 25, 2026; always read the current terms on the operator's own page before depositing, because percentages, spin counts and caps get revised without notice.
| Casino | Advertised offer | Editorial rating | What readers ask about |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Whether the $10,000 ceiling is reachable, and the spins' wagering |
| Magician Bet | 101% no wagering | 9.8 | What "no wagering" excludes |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | 9.7 | Spins locked to one title |
| Uptown Aces | 600% for new players | 9.7 | Cashout caps on a high match rate |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 | Crypto-denominated limits |
Raging Bull
It sits at the top of our list because the advertised package pairs a very large match ceiling with a free spins component, which is the combination this site's readers search for most. The practical point to weigh is that a 410% match up to $10,000 only reaches its headline figure at deposit sizes most people will never make; the spins are the part that matters to a small depositor. Limitation: on offers structured this way, the wagering multiple and the maximum cashout on bonus winnings are what decide the real value, and they are set by the operator — check both before you accept, and confirm the offer is open to players in your state.
Magician Bet
Included because a no-wagering structure answers the single most common complaint we receive: winnings that cannot be withdrawn until a playthrough is cleared. A 101% match with no wagering is smaller in headline terms and more usable in practice. Limitation: "no wagering" rarely means no conditions at all — minimum deposits, maximum bet sizes while a bonus is active, game exclusions and expiry dates typically still apply, so read the terms rather than the banner.
Slots of Vegas
Here for the free spins angle specifically: 50 spins tied to Cash Chaser alongside a 375% match. Game-specific spins are easy to value, because you know the title and can look up its RTP and volatility before you start. Limitation: you cannot move those spins to a game you prefer, and if that title's volatility does not suit you, the spins are worth less to you than the number suggests. The match percentage also carries its own wagering terms separate from the spins.
Uptown Aces
The highest advertised match rate on our list at 600% for new players, which is why readers ask about it. Limitation: match rate and value are not the same thing. Offers at this level usually pair with tighter maximum bonus bets and cashout limits, and breaching a max bet rule while a bonus is live is the most common way readers lose a balance they thought was theirs.
Games, payments and eligibility — the short version
Questions in these three areas come up constantly, so here is the outline before you write in.
What is on offer. US online casinos generally split into slots (including progressive jackpots, where a shared prize pool grows across players), table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with a human dealer. Free spins almost always attach to slots only, and table games are often excluded from bonus wagering or contribute at a reduced rate. Slot outcomes are produced by random number generators; published RTP is a long-run average, not a session forecast, and volatility describes how lumpy the ride is. Mobile casino apps and browser play usually carry the same catalogue, though some live tables behave differently on a phone.
How the money works. Taking part costs whatever you deposit — there is no fee to hold an account, but bonus offers other than no-deposit ones require you to fund the account first. Common US methods include debit cards, some credit cards (many issuers decline gambling transactions), ACH bank transfers, wire transfers, e-wallets including PayPal at some licensed operators, prepaid cards and, at operators that support it, crypto. Availability differs by operator and by state, so check the cashier before you plan around a method. Deposits are usually instant; withdrawals are not. Expect an internal review period, then the transit time for your chosen method, with bank transfers and ACH typically slower than e-wallets. Minimum deposits, minimum withdrawal amounts, daily or monthly withdrawal limits and any processing fees are all set per operator and stated in their terms. First withdrawals trigger KYC and identity verification, and larger ones can trigger source-of-funds checks — having ID and a proof of address ready shortens the wait considerably.
Beyond the casino. Several operators on this list run adjacent product lines under the same account. BetUS, for example, is known primarily as a sportsbook alongside its casino offering, and sports betting works differently: odds rather than RTP, different bonus structures, and separate wagering rules. Sweepstakes-style products such as Card Crush, Zumba Cards and Amazon Jackpots use coin or sweeps-coin models rather than direct cash wagering, which changes how bonuses and redemptions work and which states they operate in. Do not assume a casino bonus can be used on a sportsbook, or that sweeps coins behave like cash.
Who may play. You must be at least 21 at most US online casinos, and legal availability is decided at state level, not federally. Federal law sets some boundaries, but it is individual states that license and regulate online casino operators, run player-dispute processes and maintain self-exclusion registers. An operator accepting a signup from your state is not the same thing as being authorized to serve it — those are separate questions, and we treat them separately in our reviews. Geolocation checks, a valid Social Security number or equivalent for verification, and residency or presence in an eligible state are standard requirements. Winnings may be taxable; a tax professional, not us, is the right source on that.
Before you hit send
If your question is about a specific bonus, name the casino and quote the term. If it is about a dispute, tell us what stage it has reached. If it is about a correction, link the page. And if you are researching UK-facing options rather than US ones, our guide to casinos outside the GamStop scheme covers a different market entirely and may be the page you actually want.
Everything on this site is researched and verified against operator terms and public regulatory information — we do not open accounts, deposit or play to produce reviews, and we do not present advertised speeds or advertised odds as tested results. Editorial contact for this page: Caleb Reynolds. Last fact-checked Sep 25, 2026. Write to us at [email protected] whenever something here stops matching what you see on an operator's site.